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Shipping & Returns

Shipping Information ...

We understand that you are looking forward to receiving your item(s) as soon as possible so we endeavor to ship your order the same day we receive it, if received before 3:00pm, if not it will be shipped the following day.

All shipments are via Australia Post, Regular Mail (or Parcel Post for Harmony Balls or other items over 20mm thickness when packed). Australia Post advise delivery to be 3-5 business days. (Tracking facility is not available except at additional cost - contact us prior to purchasing if tracking is required)

International: Shipping to International customers is via Australia Post International Express Post. Delivery times will vary by destination (and subject to any local delivery issues) with Australia Post indicating 7-10 business days delivery.(Tracking facility is not available except at additional cost - contact us prior to purchasing if tracking is required)

Please email us prior to actually purchasing online if you have any special shipping requirements so that we may advise you of any additional costs if they apply - for example, Tracking is not available for regular mail within Australia or International hence for tracking facility the item will need to be shipped as a 'parcel' which will incur additional cost.

International Parcel Rates - Australia Post

International Letter Rates - Australia Post

Returns

Our return policy essentially is that the customer contact us via email to advise us that they wish to return an item stating the reason for the return upon which we will advise the address to return the item to. The customer is then to return the item to us at their cost such that it is received by us in an undamaged state, i.e. that the item is packaged sufficiently as not to be damaged in the post. Upon receipt we will examine the item for damage or faulty workmanship.

If the reason for the return is for faulty workmanship and our examination agrees that the item is faulty we will refund the purchase price and shipping both ways. If we do not find any fault we will advise the customer accordingly at which point the customer has two options, request return of the item to the customer, the cost of postage to be at the customers expense, or if the item is in a resalable condition we will refund the purchase price of the item only at the customers request, excluding any shipping costs, i.e. we will not refund shipping charges or the customers refund shipping costs if we determine the product is not faulty.

We do not offer full refunds for reasons such as 'I don't like it' or 'I don't like the chime sound' or 'I have changed my mind'. In such cases if a refund is in fact offered it will incur a 25% restocking fee and hence refund 75% of the purchase price of the item excluding shipping/postal charges, subject to the item being in a resalable condition.

Items damaged in shipping; As we package our items with excellent care and materials it is very unlikely your item(s) will get damaged in the post - in the unlikely even that this happens notification via email will need to be made to us within 48 hours of receiving the damaged item so we may lodge the relevant report with Australia Post. It may be helpful to take images of the damaged envelope/satchel that the item was delivered in. It should be understood that Australia Post has the responsibility for damage in transit.

Our Product Quality - we pride ourselves on the quality of our Tree of Life Pendant and Tree of Life Necklace designs.

We have an extensive range including Stunning Tree of Life Necklace designs, Tree of Life Pendant designs, Bracelets, Earrings and Rings as well as a selection of Silver Chains for our Tree of Life Pendant range and Jewelry Cleaning products - all exceptional quality and wonderful designs including many Celtic styles.

We also provide our customers with information and articles about the Tree of Life Meaning and other aspects of its symbolism to embellish the experience of buying Tree of Life Jewelry. More information can be found also on our Tree of Life Meaning Blog

We hope you enjoy your Tree of Life Jewelry shopping experience with us

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